Category Archives: Koodo news

Study: Koodo Mobile, Videotron, & SaskTel Best In Customer Care

A new study by J.D. Power of the wireless landscape in Canada yielded some surprising results, especially when it comes to Millennials, born 1982-1994.  This group is growing in the number of adults as they age and because of this are having a sizable impact on how business is conducted.   Growing up in an electronic world has given these adults the need to solve their problems online – at websites or using chat tools – no face-to-face communications when they can avoid it.  It is a shift in customer care that has helped improve customer satisfaction – possibly because it is less of a hassle than driving to a store or dealing with a possible attitude.  Satisfaction was measured across four factors –  listed in order of importance – phone customer service representative (CRS), in-store service, online service, and a phone automated response system (ARS).

This study of customer care rankings put Koodo Mobile at tops with a score of 798, where they perform particularly well in both in-store service and online service.  Videotron came in a close second with a score of 790, while SaskTel pulled in third with 785 points.  Telus had a score of 771, Virgin Mobile had 764, and Fido scored 747.   All of those carriers were above the industry average score of 738, but the following carriers were below that average – WIND Mobile had 720, Rogers had 707 and Bell fell into last place with 706.

Wireless customers are moving away from the tradition phone contacts and adopting a self-service approach to seeking customer care.  About 33-percent of customers opted for the online website or the chat method to seek help with their problem and quite an increase from 28-percent in 2015.  Millennials are also much more likely to contact online customer service than other generations – 40-percent have contacted customer care online during the past six months as compared to 29-percent of other customers.

This trend is also recognized in overall contact – Millennials made an average of 4.9 customer care contacts during the past six months while Boomers, born 1946-1964, only made 2.5 customer care contacts. Adrian Chung, director at J.D. Power, says, “Wireless carriers need to embrace the shift to online self-service across all customer segments to provide a gratifying experience that matches customer behaviors.” And just because the Millennials are spearheading the use of online solutions, everybody is exposed to it, and according to Chung, “The task for carriers is to create awareness, educate customers and communicate the benefits of using these digital channels.”

Study: Koodo Mobile, Videotron, & SaskTel Best In Customer Care

More Pricing Details Emerge For The Galaxy S8/S8+ In Canada

Now that Samsung’s long-awaited and much-leaked Galaxy S8 and S8 Plus have been officially revealed, news is starting to seep out about prices and availability for customers. Although some information for Canadian consumers has already previously been reported on, more detailed information that pertains to Canadian mobile consumers has now come to light.

While not all carrier specific pricing has been confirmed as of this writing, some carrier prices have. At SaskTel, the devices are now also expected to be sold starting at $250 for the Galaxy S8 and $320 for S8 Plus for consumers choosing to buy with a 2-year contract. Those numbers fall mostly in line with pricing at Telus, which has down payments starting at similar figures but will be charging an additional monthly payment expected to start at $80 per month for the S8 and $70 per month for the S8 Plus. Meanwhile, consumers at Bell, Virgin Mobile, and Koodo, can expect their pricing to start at $490 and $560 respectively. Customers purchasing Samsung’s new devices from Best Buy Canada, Eastlink, Samsung Experience Stores, Virgin Mobile, Koodo, Videotron, Bell, or Telus will also receive a new Samsung Gear VR headset at no additional cost. Pricing for customers planning to buy the newly unveiled handsets unlocked is still expected to rest at just over $1,000 and $1,100 CAD for the Galaxy S8 and S8 Plus respectively.

Beyond the pricing information, it has now been reported by local media sources which service providers will offer the device and which dates the delivery of the two devices can be expected by. Carriers that will offer Samsung’s Galaxy S8 and Galaxy S8 Plus smartphones include Rogers, Bell, Bell MTS, Eastlink, Virgin, Fido, Telus, Koodo, SaskTel, Tbaytel, Freedom Mobile and Videotron. Both devices will reportedly begin selling through those companies on April 21st, with one noted exception. Telus has confirmed that its Samsung’s Galaxy S8 could start being delivered as early as April 17th. Moreover, each of the carriers listed here has already reportedly opened up pre-orders for both devices. Videotron is the “odd one out” in that respect, having affirmed that its pre-orders will not be up and running today and instead will be taking orders from its customers starting tomorrow, March 30th.

More Pricing Details Emerge For The Galaxy S8/S8+ In Canada

LG G6 to launch in Canada on April 7th

The G6, LG’s upcoming successor to the ill-fated modular G5, is set to launch on April 7th. Pre-orders for the smartphone are set to launch tomorrow, Wednesday March 15th.

LG says the smartphone is coming to Bell, Eastlink, Fido, Freedom Mobile, Koodo Mobile, Rogers, SaskTel, Telus, Videotron and Virgin Mobile. Unfortunately, the company did not reveal carrier and unlocked pricing, but MobileSyrup will update this story when we have additional information.

The following retailers will also carry the G6 at launch: Best Buy Mobile, Tbooth wireless, Wirelesswave, Costco Canada and Wow! Mobile Boutique.

“The LG G6 answers the call of consumers with the features that are most important to them, like an amazing camera packed with innovative new features and a large display, all wrapped up in a sleek and sexy design,” says Shelly Walia, brand manager, mobile communications at LG Electronics Canada, in a recent statement regarding the smartphone’s Canadian launch.

During my brief hands-on time with the LG G6, I was impressed with the phone’s 5.7-inch 18:9 display with HDR10 and Dolby Vision support, though I question how many apps will actually support the wider screen format. The G6’s narrower bezels also made the phone more comfortable to hold, especially when it comes to one-handed use.

However, G6’s lack of a Snapdragon 835 processor, the silicon that expected to be featured in Samsung’s still unannounced Galaxy S8, is one of the smartphone’s most significant shortcomings. I also found that the phone focuses slowly, especially in low-light, despite its camera being upgraded to a 5-megapixel f/2.2 shooter and its dual rear cameras featuring a 13-megapixel wide angle f/2.4 lens and a standard 13-megapixel OIS f/1.8 lens.

We’ll have more on the LG G6 when we get our hands on a review unit of the smartphone in the coming weeks. Until then, check out our recent hands-on with the smartphone.

Buy a New Moto X Play at Koodo and get a Moto 360 FREE

It was only a few day ago that Motorola Canada tweeted the Motorola Moto X Play was coming to Canada carriers.  Carriers started listing their prices and Koodo is offering the Moto X Play for as little as $0 on a Tab discount or $410 outright.  Motorola Canada indicated that Koodo would be shipping with a Teal back, however, their website is only listing Black.  Koodo was one of the two Canadian carriers that included a Motorola 15W Turbo Charger inside the box – normally a $29 value.  Koodo customers are also in for an another big surprise…according to a couple of customers’ tweets, Koodo is throwing in a $100 bonus credit or a free Moto 360 smartwatch when you purchase a new Moto X Play on a Tab plan.

As with all promotions, there are rules and regulations.  The deal is good at a Koodo store or a retail partner location, but it is only available for new activations on Tab, and while quantities last.  If you don’t choose the Moto 360, the bonus gift may vary by retail partner and Koodo shops location.

Just to remind you, the new Moto X Play is a mid-range device with a huge battery.  It comes with a 5.5-inch LCD FHD display with a resolution of 1920 x 1080 pixels and 403 pixels-per-inch (PPI).  Motorola seems to like Qualcomm and looked to them for a 64-bit Snapdragon 615 octa-core processor with four cores clocked at 1.0GHz and four cores clocked at 1.7GHz. It packs 2GB of RAM and comes with 16GB of internal memory that has expandability via a microSD card slot up to 128GB.  The Moto X Play has a huge 3630mAh non-removable battery that should last you 48 hours.  The Moto X Play can use Motorola’s new TurboPower 15w Charger for a quick charge.

Motorola really upped the cameras on their smartphones this year and the Moto X Play is no exception.  They put in a large 21MP main camera with an aperture of f/2.0, auto focus and a dual-tone LED flash.  The front-facing camera (FFC) uses a 5MP for great social selfies and video chatting.  Motorola added water resistance, a microUSB 2.0 for charging and data transfer.  It has the usual Wi-Fi, GPS, Bluetooth 4.0 LE, NFC capability, LTE and is ready for Android Pay.  It runs Lollipop 5.1.1 and because it is running almost pure vanilla Android, you will get some of the fastest updates.  The device measures 148 x 75 x 8.9-10.9 mm and weighs in at 169 grams.

ALCATEL ONETOUCH Launches Three New Mobile Devices In Canada At TELUS And Koodo

For short, Onetouch Idol X+ offers the ultimate combination of performance and power-efficiency, which is $150 with Tab S and free with Tab M. One of the best phones to choose. If you are new to Koodo, you will get additional $100 bonus gift for now.

Just in time for back-to-school, ALCATEL ONETOUCH launches the IDOL X+ and POP Icon smartphones along with the POP 8 tablet in Canada

IRVINE, Calif.Aug. 19, 2014 /PRNewswire/ — ALCATEL ONETOUCH today announced a brand new lineup of mobile devices coming to Canada just in time for back-to-school. Headlining the new device line-up is the North American debut of the first true octa-core powered smartphone, the IDOL X+ available beginning tomorrow, August 20th at TELUS and Koodo. In addition, ALCATEL ONETOUCH’s newest tablet, the POP 8 will be available starting tomorrow only at TELUS. These devices follow the first ALCATEL ONETOUCH smartphone launched with TELUS last week, the POP Icon, which is currently available with TELUS Prepaid and Koodo. All three devices include a robust two-year manufacturer warranty in addition to TELUS’ device protection options, TELUS Device Care and Device Care Premium.

“We’re excited to expand our footprint in North America through this new partnership with TELUS and Koodo,” saidSteve Cistulli, Senior Vice President of North America for ALCATEL ONETOUCH. “Through partnerships like these we continue to gain traction with consumers, which align with our commitment to offer premium designs and easy-to-use features across all our devices, complimented by affordability for our customers.”

Combining innovation with affordability, the IDOL X+ will start at just $0 a month with on a two-year term with a minimum $45 monthly plan or $350 outright at TELUS. As the first smartphone in North America powered by true octa-core technology, the IDOL X+ features a 2.0GHz octa-core chipset from MediaTek, which enables the device to utilize all eight cores to run simultaneously; offering the ultimate combination of performance and power-efficiency for enhanced multi-tasking and more hours to enjoy movies, music and gaming.

Key features of the IDOL X+ include:

  • 5-inch Full HD IPS 1920×1080, 440 PPI capacitive touch display
  • 2.0GHz octa-core MediaTek processor
  • 13MP rear camera with auto-focus, LED flash, 4x digital zoom and EIS video stabilization
  • Ultra-slim, lightweight design, weighing only 130g
  • 2500mAh battery for up to 16 hours of talk time and up to 600 hours of standby time
  • 2GB RAM / 16GB of storage (Expandable to 32GB via MicroSD)
  • Android 4.4 KitKat operating system

The POP 8 is a wallet-friendly, spacious 8-inch tablet available for $0 with TELUS’ Easy Tablet program or $240outright. Featuring an efficient 1.3GHz quad-core processor, the POP 8 is designed to be a sleek and lightweight tablet for easy portability to stay connected on the go. The Android tablet is powered by a 4060mAh battery, making it great for extended movie watching and gaming.

Key features of the POP 8 include:

  • 8-inch IPS 1280×800 16M color capacitive touch display
  • Quad-core 1.3GHz MediaTek processor
  • 4060mAh battery for up to 3.5 hours of gaming, 5.5 hours of video playback and 350 hours of standby time
  • 1GB RAM / 4GB of storage (Expandable to 64GB via MicroSD)
  • 2MP main camera with additional front facing camera
  • Lightweight, thin design, weighing 325g

The POP Icon offers a value-focused smartphone priced at $150 with TELUS Prepaid. Running Android 4.4 KitKat, the POP Icon has 5-inch qHD IPS 960×540 pixel display and is powered by a 1.2 GHz quad-core Qualcomm®Snapdragon™ processor. The device also comes with a 5MP auto-focus main camera with LED flash and digital zoom, a VGA front camera, and packs a 2000mAh battery capable of up to 8 hours of talk time and 660 hours of standby time. Internally, the POP Icon has 1GB of RAM and 4GB of storage, which can be expanded up to 32GB via MicroSD.

“Part of our ‘Customers First’ commitment is offering our customers a diverse line-up of the latest devices at various price-points that suit their unique needs,” said Kevin Banderk, vice-president, Mobility Solutions at TELUS. “The IDOL X+ and POP Icon smartphones and POP 8 tablet are the first smart devices from ALCATEL ONETOUCH to be offered by TELUS. Paired with TELUS’ value-add programs like Easy Tablet and Device Care, the devices’ quality hardware and software and incredibly affordable prices, make them the perfect companion for anyone.”

For more information on the ALCATEL ONETOUCH IDOL X+, POP 8 and POP Icon, please or More information on the IDOL X+ and POP Icon for Koodo can also be found at

ALCATEL ONETOUCH is a brand within TCL Communication, an international multicultural company which designs, develops, and markets globally a growing range of mobile and Internet devices. One of the fastest growing of the world’s top ten mobile phone manufacturers, TCL Communication makes access to mobile technology simple, designing their products around individual’s lifestyles, enabling the end users to do more. TCL Communication is a public company listed on the Hong Kong Stock Exchange (2618.HK) and part of TCL Corporation one of the largest consumer electronics companies in the world.

For 20 years now, the ALCATEL brand has brought consistent innovation and quality in mobile telephony to the widest audience. The ONETOUCH smartphone product line is leveraging on that expertise bringing unique products, priced to be accessible to all. For more information, please visit

To keep up to date with ALCATEL ONETOUCH in Canada, like us on Facebook: follow us on Twitter:

About TELUS 
TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $11.7 billion of annual revenue and 13.4 million customer connections, including 7.9 million wireless subscribers, 3.2 million wireline network access lines, 1.4 million Internet subscribers and 865,000 TELUS TV customers. TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video, and is Canada’s largest healthcare IT provider.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than$350 million to charitable and not-for-profit organizations and volunteered 5.4 million hours of service to local communities since 2000. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit

About Koodo
Koodo Mobile is the smart and affordable Canadian mobile alternative. Launched in 2008, Koodo led a mobility revolution across Canada, with a simple and transparent approach to mobile service — they were the first to eliminate Activation and System Access Fees and the first to offer Canadians affordable and flexible data from $5/month. Koodo also introduced the world to the revolutionary Tab™. Often imitated but never duplicated, the Tab is an alternative to fixed-term contracts that allows customers to put up to $500 of a phone’s price on their Tab.

This innovative approach to affordable mobility has helped Koodo win multiple awards, including being named the 2010 Strategy Brand of the Year – the youngest brand to win this title – and most recently, Koodo was ranked highest in customer satisfaction among standalone cell phone carriers in the J.D Power and Associates 2012, 2013 & 2014 Canadian Wireless Total Ownership Experience Study™.

Find more information about Koodo at

ALCATEL is a trademark of Alcatel-Lucent used under license by TCT Mobile Limited. ONETOUCH, Idol™, POP™ and  POP Icon™  are trademarks of TCT Mobile Limited. Copyright ©2014 TCT Mobile Limited. All rights reserved.

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Koodo Mobile has 1 million subscribers

TELUS recently became Canada’s second largest wireless carrier and ended 2013 with7,807,000 subscribers. This number represents both the TELUS Mobility brand and its sub-brand Koodo Mobile, with the newly acquired Public Mobile omitted from the results, but they have 222,000 subs.

The breakdown of subscribers for each carrier is rarely given, but according to a report from Strategy reveals that Koodo has hit the 1 million customer mark. TELUS launched Koodo Mobile back in 2008 and first came to market with a 1980′s theme with dancers outfitted in neon spandex. The carrier later progressed to the El Tabador wrestler — who’s character was sold to Camillion Corp. to star in a 30-minute sitcom, video games and merchandise.

To celebrate their millionth customer, Koodo has a number for all to call to hear 15 different ways El Tabador saying thank you. Most of them are funny, such as the Inspirational thank you, 90′s thank you, 90′s R&B Thank you, Awkward Thank you, a Thankless thank you, and a Thank you in a hurry.

Koodo offering the Blackberry Q5 for $150 outright

If you live in Canada and are looking to move into a new BlackBerry 10 device but don’t have a lot of cash to throw around, the fine folks at Koodo may have just what you’re looking for. Right now, on their website and in-store you can pick up

If you live in Canada and are looking to move into a new BlackBerry 10 device but don’t have a lot of cash to throw around, the fine folks at Koodo may have just what you’re looking for. Right now, on their website and in-store you can pick up a BlackBerry Q5 for only $150 outright or $0 if you actually want a plan with their Tab option. For comparison sake, the parent company of Koodo, TELUS still lists the Q5 for $425 outright while Rogers is offering the device for $350 outright. The only drawback? You only have black to choose from.

Customer engagement and why Koodo is #1 at it!

ELLL TABADOORRRRRR! One of Canada’s most recognized brands, Koodo, took merely two short years to win Strategy’s Brand of the Year in 2010. What’s more, they’re the youngest brand to have ever won the title. Beyond the quirky neon colors and lovable ads, Koodo’s online community boasts millions of visitors each year. Their customers love them. For two years JD Powers and Associates have named Koodo “Canada’s most recommended wireless company”.

Read on to see how they did it all in under five years.

Gamifying Customer Service

Launched in 2011, the Koodo Community is an online forum where customers ask questions, get and provide answers, all while earning Badges and Praise from other community members. Similar to Quora, members can up-vote answers so the system itself is self-policing and self-sustaining. Instead of plowing through FAQ  pages alone and confused with a burning question, the Community members gather to help answer submissions – many top users even grow to possess a deep expertise in mobile.

The gamification aspect of earning rewards and praise or recognition is built into the site via an integration partnership between Badgeville, a gamification platform, and Get Satisfaction, a community platform for engaging customers. Making customer experience fun for users has allowed Koodo to engage customers “in a very effective way while positively impacting our bottom line,” said Nathan Roth, Koodo’s Senior Marketing Manager Since using this system, Roth and his team have “been able to grow our peer-to-peer support response rate by 557 per cent year-over-year.” Not only is this exactly what customers want and are happy to get in on, but it’s saving the company money. Smart play, indeed.

Mobile Masters – Addicted to Helping Others

Every quarter, Koodo distinguishes their most dedicated Community members as Mobile Masters. Since 99.9 per cent of customers find answers by searching in the Community, these masters shoulder the bulk of Koodo’s customer service.

Koodo has begun honouring these support evangelists with a trip to the Toronto head office where Masters meet Koodo executives, contribute to focus groups, and enjoy personalized company swag. But it’s not just for fun, games and praise. As Mobile Master Sophia Burns puts it, “I love the pleasant atmosphere in the Community. Originally I never planned to stay, but I soon became addicted. Almost a year later, I’m still here. It’s fun helping people with questions regarding Koodo, and I learn a lot myself. What Koodo has going here is really unique!”

Crowdsourcing for Better Ideas

The Community also features a platform where customers can share ideas on how to make Koodo better (No more angry Twitter rants!)  Roth describes Koodo Ideas as a site that “gives customers a chance to share, discuss and vote for the changes they would like Koodo to make”. Over 1,300 product ideas have been submitted so far and Koodo reviews 100 per cent of them – already implementing requests like the bigger, better Tab, easier payments with prepaid credit cards, and visual voicemail for iPhones. Since many Koodo customers aren’t locked into a contract, this is a smart way for Koodo to add features people want to stick around and pay for.

What Do the People Think?

To report ratings, the J.D. Power & Associates’ Study surveyed 13,300 mobile phone customers in September 2012 and March 2013. Koodo, scored 765 out of a 1,000 points, 103 points ahead of Rogers Wireless, which placed last. The study also found that cellphone users who accessed customer service via the internet were more satisfied than those who called their wireless carrier or visited a store. At Koodo, they took this a step further and made the experience fun and engaging. You don’t often here those words used to describe wireless providers. For Kevin Banderk, Chief Koodo Officer, that’s good. Unlike the competition, Banderk says, “We’re never trying to be cool. We’re trying to be authentic, say things how they are, and put a smile on someone’s face.”

Samsung Galaxy Note II now available at Koodo Mobile

Here she is! Another phablet has arrived at Koodo Mobile and it’s the Samsung Galaxy Note II. Even though its successor has already been released, this 5.5-inch Android is still solid device. As expected, the Note II is priced at $500 outright, or depending on the Tab size you choose will see the upfront price fluctuate.

The LTE-enabled Note II is only available in black and sports a 5.5-inch 1280×720 HD Super AMOLED display, 1.6 GHz quad-core processor, OS 4.3 Jelly Bean, 8MP camera that captures 1080p HD videos, a 1.9MP front-facing camera, expandable memory up to 64GB with microSD card, 3100mAh battery and S Pen capabilities.

Canadian carriers on board to sell the Nexus 5

No surprises here. Pretty much all Canadian carriers them will get the Nexus 5 in the near future. According to Mobile Syrup – TELUS, Videotron, Fido, Rogers, Virgin, WIND, Koodo, Virgin and Bell will start accepting orders for the latest Google phone in the next few days, possibly as soon as November 8th.
The weird part, however, is that the carriers will ask no less than $500 for the contract-free unit, which is $150 more than Google’s asking price.
The first batch of Nexus 5 units quickly sold out and the chances are there will be problems on the supply side in the days and weeks to come. So, do Canadian carriers bet you’re willing to pay a $150 premium for the Nexus 5? There are no doubts in my mind Nexus 5 is an awesome device, but what these guys want is ridiculous. I say wait for it to get back to the Google Play Store.
As for the on-contract price, we’re hearing that the Nexus 5 will be available for around $150 with a two-year customer agreement.